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Shipping & Returns
Lead times
One of a kind items (marked as such on the listing) are usually posted within 2-3 business days.
Made to order items are usually posted within 3-4 weeks. Made to order items that don’t need hallmarking (small and light items) are usually shipped within 2 weeks of ordering.
If your order is urgent please contact me to see if it’s possible to ship quicker.
UK Shipping
All UK orders are shipped FREE.
Orders with a value under £100 are sent using Royal Mail First Class, or Signed For, First Class. Signed for delivery usually takes a couple of days from posting, but please allow up to a week for delivery. For upgrades see the Urgent section below.
Orders over £100 are sent Royal Mail Special Delivery, which is a tracked delivery service, for peace of mind. You (or the recipient) will need to sign for the parcel, so bear this in mind when you add the delivery address. Please make sure there is someone available to sign for your parcel. You can have it shipped to an address different to your billing address. Special Delivery parcels are delivered the next day, after shipping, excluding Saturdays.
International Shipping
Orders over £250 are FREE worldwide. Orders under £250 are £5 to Europe and £10 to the rest of the world.
International orders are sent via Royal Mail International Tracked & Signed or a similar service, where available. Please note that delivery times can vary a lot, depending on local postal services and whether a parcel gets delayed in customs. Any customs charges incurred are the responsibility of you, the customer.
Urgent Orders (UK only)
If you require something urgently you can add the Special Delivery Next Day option from the Reserved section (at a charge), but please do check with me first to make sure the item(s) are in stock.
Packaging & Gift Wrapping
Each item is shipped in one of my branded gift boxes ready to give as a gift. I can also wrap and add a ribbon and gift tag with your message. If you would like this, please add your message when you check out. I can ship your gift directly to the recipient if you like, just enter a different address for delivery and, again, add a message at checkout.
Returns
I’m happy to make an exchange or refund for any items with which you are not completely satisfied. The item must be returned new and unworn within 21 days of purchase, in the original gift packaging and posted in a padded envelope (e.g. Jiffy bag) for protection. I take no responsibility for lost or damaged packages and I recommend a tracked service to prevent parcels getting lost. I will pay for the postage of replacement item(s) where appropriate. If you want to return something, please contact me before posting the item back.
If one of my items breaks due to normal wear and tear, I will repair or replace the piece. I will also cover the postage involved, both ways. Normal wear and tear of a jewellery item is determined at my discretion. Please bear in mind that jewellery items are meant to break when strong force is applied to them, for safety reasons and to prevent accidents.